Privacy Policy

Introduction

This Privacy Policy explains how Samudera Indonesia Tbk (“Samudera”, “we”, “our”, or “us”) collects, uses, stores, and protects personal information provided by users (“you” or “your”) when accessing samudera.id.

By using this website, you acknowledge and agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, company details, submitted via forms (e.g., contact form, rate inquiry, container tracking).
• Technical Information: IP address, browser type, device information, access times, and pages visited.
• Cookies & Tracking Data: Data used for analytics and improving website functionality.

How We Use Information

The information we collect may be used for:

• Processing service requests such as container tracking or rate inquiries.
• Responding to inquiries and providing customer support.
• Improving website performance and user experience.
• Compliance with legal and regulatory requirements.
• Internal reporting, analytics, and business operations.

How We Share Information

We do not sell or rent personal information. We may share data only in the following circumstances:

• With trusted third-party service providers who assist in operating the website and delivering services (e.g., IT support, analytics providers).
• With business partners, shipping agents, or affiliates, if required to fulfill a service request.
• When required by law, regulation, or legal process.

Data Storage & Security

We take reasonable measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

Personal information will be retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

User Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request corrections or updates to your personal data.
• Request deletion of your data, subject to legal or contractual obligations.
• Withdraw consent where applicable.

Cookies Policy

This website may use cookies to improve navigation, track usage patterns, and enhance user experience. You can choose to disable cookies in your browser settings, but some features of the site may not function properly.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Continued use of the website after changes indicates acceptance of the revised policy.

Data Protection & Compliance

Samudera is committed to complying with applicable data protection regulations, including the Personal Data Protection Law of the Republic of Indonesia (UU PDP No. 27/2022). We also take into account international standards such as the EU General Data Protection Regulation (GDPR) for users accessing this website from outside Indonesia.

We ensure that personal data is processed lawfully, fairly, and transparently, and that users retain rights over their personal information as outlined in this policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Email: corp.commercial@samudera.id
Samudera Indonesia
Letjen S. Parman St Kav. 35, Kemanggisan, Palmerah, West Jakarta City, Jakarta 11480